FAQ

At LIVE AND FRESH LLC, we want your shopping experience to be simple and stress-free. Here are answers to some of the most common questions our customers ask.

📍 Company Name: LIVE AND FRESH LLC
📍 Address: 2008 EAGLE DR, WEST PALM BEACH, FL 33409
📍 Email: LiveandFresh@hotmail.com
📍 Phone: +1 8571270534

🛒 Orders

1. How long does it take to process my order?
All orders are processed within 1–3 business days, excluding weekends and holidays.

2. Can I change or cancel my order after placing it?
We begin processing quickly, so changes or cancellations may not always be possible. Please contact us as soon as possible.

3. Will I receive a confirmation email?
Yes, you will receive an order confirmation email right after your purchase.

4. Do you offer gift wrapping?
At this time, we do not offer gift wrapping services.

🚚 Shipping

5. Do you offer free shipping?
Yes, we provide free shipping within the USA and Europe.

6. How long does shipping take?

  • USA: about 7 business days.

  • Europe: about 15 business days.

  • International: delivery times vary by location.

7. Do you ship internationally?
Yes, we ship worldwide. Rates and delivery times depend on your destination.

8. Can you ship to P.O. boxes?
We do our best to accommodate P.O. box deliveries, but some carriers may have restrictions.

📦 Returns & Refunds

9. What is your return policy?
We accept returns within 30 days for unused items in original packaging with proof of purchase.

10. How do I start a return?
Contact us at LiveandFresh@hotmail.com to request return authorization and instructions.

11. Do I need to pay for return shipping?
If your return is approved, we’ll provide a prepaid return label.

12. How long does it take to receive a refund?
Approved refunds are processed within 10 business days, depending on your bank or card provider.

💳 Payments

13. What payment methods do you accept?
We accept major debit and credit cards for a secure checkout.

14. Is my payment information safe?
Yes, all transactions are processed securely, and we do not store full payment details.

15. Do you charge sales tax?
Taxes may apply based on your location and will be shown at checkout.

🧘 Products

16. What kind of products do you sell?
We specialize in yoga accessories and small home fitness equipment.

17. How do I know which product is right for me?
You can check detailed product descriptions or reach out to our support team for guidance.

18. Are your products suitable for beginners?
Yes, many of our products are designed to be beginner-friendly while still suitable for advanced users.

📞 Customer Support

19. How can I contact customer service?
You can email us at LiveandFresh@hotmail.com or call +1 8571270534.

20. What are your customer support hours?
Our team is available during standard business hours, Monday to Friday. Messages received after hours will be answered promptly the next business day.